1. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us, our, or DPA means DPA Property Group Pty Ltd. ABN 70 520 602 367.
2. We will only collect your personal information where it will help us improve your experience or where we require your personal information to provide our Site and/or our services to you.
3. Where you are browsing on the site, our system will only record basic details about your visit such as the date and time of your visit to our Site, the pages viewed and the information downloaded.
4. If you choose to use the DPA contact us form, our system will record the information you enter during your use of the web form.
How we handle email
5. We will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so. Your email message content may be monitored by us for security issues including where email abuse is suspected; our response to you may be monitored for quality assurance issues.
Collection and use of personal information
6. In providing our services to you, we may collect, hold, use and disclose personal information for the following purposes:
- Managing commercial tenancies and service contracts
- Ensuring the safety and security of property occupants and visitors
- Operating and maintaining CCTV systems in common areas
- Responding to access or footage requests
- Investigating incidents, complaints, or breaches
- Meeting legal, regulatory, or insurance obligations.
7. Personal information
We may collect personal information including, but not limited to:
- Full name, address, phone number, and email address
- Identification documents (e.g. driver licence, passport)
- CCTV footage from common areas of managed properties
- Tenancy-related information (e.g. lease agreements, business details)
- Employment-related information for staff and contractors
- Records of communications, complaints, or incidents
- Any other information reasonably necessary to manage property operations and ensure security.
Where lawful and practicable, individuals may choose to remain anonymous or use a pseudonym when interacting with DPA. However, this may limit our ability to provide certain services or respond to specific requests (e.g. CCTV access).
8. How We Collect Personal Information
We collect personal information directly from you when you:
- Complete tenancy or service application forms
- Submit a request for CCTV footage or access
- Enter a property managed by DPA (via surveillance or access logs)
- Communicate with us by email, phone, or in person
- Are involved in an incident or investigation related to our properties.
We may also collect personal information from third parties (e.g. insurers or law enforcement) where lawful and relevant.
If we receive personal information that we did not request, we will determine whether it could have been lawfully collected. If not, we will destroy or de-identify the information as soon as practicable.
9. Disclosure of Personal Information to third parties
We may disclose personal information to:
- Service providers acting on our behalf (e.g. IT support, contractors)
- Insurers and legal advisers
- Law enforcement agencies or regulators where required by law
We do not sell personal information. We will not disclose your information to overseas recipients unless required and permitted by law.
10. CCTV Surveillance
- DPA operates CCTV systems in common areas of managed properties for security, safety, and compliance with legal obligations. Footage is considered personal information when individuals are identifiable.
- CCTV footage is securely stored and protected from misuse, interference, loss, and unauthorised access.
- Access is limited to authorised personnel only, and activity is logged.
- CCTV signs are prominently displayed in monitored areas to notify individuals of surveillance.
- Footage may be used for investigation of complaints, safety incidents, maintenance issues, or breaches of conduct.
- DPA may disclose footage to law enforcement or other authorised parties, if required by law.
- Individuals may request access to footage in which they are personally identifiable, as permitted under the Privacy Act 1988 (Cth). Such requests must be submitted in writing to DPA’s Property team at [email protected].
- All requests are subject to review in line with the CCTV Policy (QSP-DPA002) and applicable privacy legislation.
How we treat personal information that is also sensitive information
11. Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
12. We will not collect sensitive information without your consent. The type of sensitive information we may collect about you includes your membership of a political association, professional or trade association or trade union where you choose to enter these details when using our Site and services.
13. Provided you consent, your sensitive information will only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including providing our property management services to you. Although, sensitive information may also be used or disclosed if required or authorised by law.
Your rights and controlling your personal information
14. Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand that we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy.
15. Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
16. Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
17. Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. For access to CCTV footage, please refer to Section 10 above.
18. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
19. Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
20. We implement appropriate physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
21. Personal information, including CCTV footage, is retained only for as long as necessary for its intended purpose, or as required by law, after which it is securely deleted or destroyed.
22. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
Cookies and web beacons
23. We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
24. Areas of the Site that do not require a login may allocate a cookie for purpose of:
- Identifying your Internet browser as one connecting to or receiving DPA Property group services; and
- Storing information related to personalisation of the Site.
25. We also use cookies for secure services (that is, an area of the Site where you are required to log on). These cookies are used for a variety of purposes, including for security and personalisation reasons.
26. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if your browser is configured to reject all cookies you will be unable to use secure services on the Site that require cookies in order for you to participate. You may still be able to use some of the information-only pages even if you do not accept cookies.
27. We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
28. We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see https://policies.google.com/technologies/partner-sites or any other URL Google may use from time to time. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Settings.
Amendments
29. We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
Complaints
30. If you believe we have breached your privacy rights, you may contact us to make a complaint. We will respond promptly and aim to resolve all complaints in a fair and timely manner.
31. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
DPA Property Group Pty Ltd.
ABN: 70 520 602 367
Email: [email protected]
Telephone: 07 3457 5166
Address: Level 5, 14 Mt Gravatt-Capalaba Road, Upper Mt Gravatt, QLD 4122